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Supervising Loan Field Officer

Permanent employee · KE - Kisumu

About us
Mobisol Group is a leading global player in decentralised solar electrification. Driven by market demand for off-grid solutions beyond lighting, Mobisol designs, distributes and services large solar systems, seamlessly integrated with proprietary pay-as-you-go (PAYG) software. By combining the latest high-tech solar hardware with mobile payment technologies, the Berlin based company ensures affordability through flexible payment plans. Mobisol enables rural families and businesses to power a wide range of compatible appliances, such as televisions and stereos, thereby improving people's standard of living and enabling incremental income from new solar-powered businesses. With over 750 employees, Mobisol runs its own operations in Tanzania, Kenya and Rwanda, while providing hardware and software solutions through a growing network of B2B partnerships in another nine countries worldwide.
What this job is about
SLFO is responsible for the receivables risk management (RRM). This includes among
others:
1. Assessment of applicants,
2. Customer Work-out
3. Portfolio management. This includes the assessment of causes for bad performances of the portfolio(e.g.fault scheme, training deficits)
4. The Supervising Loan Field Officer (SFLO) is responsible for the supervision of  Loan Field Officers (LFOs), the monitoring of their work-out activities as well as ensuring their compliance with Mobisol RRM policies.




Your tasks
Responsible for
  • Managing the daily work and activities of LFOs
  • Assessing internal and external causes for portfolio deteriorrations


  • On time in full (OTIF) reporting to the Head of Customer Finance
Your Qualifications
  • 3 Years of  proven track record of working experience in traditional bottom-of-the-pyramid (BoP) lending techniques, preferably in microfinance sector at least 1 year of which should have been spent a s supervisor.
  • High level of familiarity with typical income, expenditure and cash flow patterns of rural and peri-urban households and micro-enterprises  in  assigned  country  region
  • A bachelors’ degree or its equivalent from a recognized Institution of high Education is a MUST.
  • Outstanding skills in customer relationship management (responsible finance principles, service excellence principles, conversation management, claim management, loan work-out)
  • Very good organizational and interpersonal skills
  • Computer literacy
  • High willingness to spend the majority of time travelling within assigned zone or region to meet customers and Supporting LFOs
Your Perspective
The position offers you a chance to assess, monitor and manage work-out activities as well as ensuring their compliance with Mobisol Receivable Risk Management policies.


How to apply
If you feel intrigued by this challenging opportunity, please apply by clicking on the "Apply" button. As an equal opportunity employer, Mobisol Kenya offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity and disability, religion or beliefs.

Thank you for considering a career at Mobisol

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