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Service Network Intern

ยท KE- Nairobi

About us
Mobisol Group is a leading global player in decentralised solar electrification. Driven by market demand for off-grid solutions beyond lighting, Mobisol designs, distributes and services large solar systems, seamlessly integrated with proprietary pay-as-you-go (PAYG) software. By combining the latest high-tech solar hardware with mobile payment technologies, the Berlin based company ensures affordability through flexible payment plans. Mobisol enables rural families and businesses to power a wide range of compatible appliances, such as televisions and stereos, thereby improving people's standard of living and enabling incremental income from new solar-powered businesses. With over 750 employees, Mobisol runs its own operations in Tanzania, Kenya and Rwanda, while providing hardware and software solutions through a growing network of B2B partnerships in another nine countries worldwide.
What this job is about
The Service Network Department aims to provide Mobisol customers with the best possible after sales service.The Maintenance Coordinator coordinates maintenance cases and manages the team of Maintenance Technicians in order to provide quality customer service within 48hrs
Your tasks
  • Providing maintenance service within 48hrs or as scheduled with the customer
  • Coordinate Maintenance Technicians and ensure the completeness of their equipment
  • Analyse open maintenance cases in database
  • Remotely troubleshoot maintenance cases together with the customer
  • Assign maintenance cases to Maintenance Technicians
  • Record maintenance actions taken in the database and close maintenance cases
  • Monitor and evaluate the performance of the Maintenance Technicians regarding the quality and time of actions taken and recommend recertification when necessary
  • Support Maintenance Technicians remotely with difficult maintenance cases
  • Report maintenance cases on a monthly basis to the Service Network Team Leader
  • Training the Customer Care Department in remote troubleshooting and updating the troubleshooting manual
  • Set up service network in the assigned area and communicate recruitment needs to Service Network TeamLeader
Your Qualifications
  • Certificate /Diploma of Electrical and Electronics from recognized institution
  • At least one year experience in installation and solar troubleshooting, solar installation or electrical installations
  • Fluency in English and local language
  • Advanced knowledge of Excel spread sheets and data entry skills
  • Good time management and organizational skills
  • Detail oriented and well-organized
  • Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality at all times
  • Open to work in a flexible and creative work environment with fast-evolving operations
  • Willing to travel nationally
Your Perspective
This job offers you the chance to provide the best possible after sale services to Mobisol customers.
How to apply
If you feel intrigued by this challenging opportunity, please apply by clicking on the "Apply" button. As an equal opportunity employer, Mobisol Kenya offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity and disability, religion or beliefs.

Thank you for considering a career at Mobisol

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