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Operations Team Leader

Permanent employee · KE- Nairobi

About us
Mobisol Group is a leading global player in decentralised solar electrification. Driven by market demand for off-grid solutions beyond lighting, Mobisol designs, distributes and services large solar systems, seamlessly integrated with proprietary pay-as-you-go (PAYG) software. By combining the latest high-tech solar hardware with mobile payment technologies, the Berlin based company ensures affordability through flexible payment plans. Mobisol enables rural families and businesses to power a wide range of compatible appliances, such as televisions and stereos, thereby improving people's standard of living and enabling incremental income from new solar-powered businesses. With over 750 employees, Mobisol runs its own operations in Tanzania, Kenya and Rwanda, while providing hardware and software solutions through a growing network of B2B partnerships in another nine countries worldwide.
What this job is about
The Operations Department aims to provide Mobisol customers with the best possible after sales service.The Operations Team Leader is responsible for the service quality and service capacity provided in the assigned Zone.
Your tasks
  • Ensuring effective coordination of the Service NetworkTeams
  • Ensuring qualitative and on time installations and maintenance cases 
  • Responsible for Providing maintenance forecast to Service Network Manager
  • Training, coaching and monitoring the Service Network Coordinators
  • Monitoring the payroll for contractor technicians
  • Developing and implementing strategies for service expansion and service quality in the Zone
  • Ensuring the Service Network Team in the Zone is equipped properly
  • Maintaining inventory of Maintenance Technician’s spare part stock
  • Developing and implementing strategies to improve the Service Network
  • Monthly Service Network report to management
Your Qualifications
  • Degree in Management and/or Electronics
  • At least 3 year proven experience in Operations Management
  • Fluency in English and local language
  • Driver’s license A required, B is a plus
  • Advanced knowledge of Excel spread sheets and data entry skills
  • Strong leadership skills and initiative team player
  • Excellent communication skills both verbal and written
  • Proven critical thinking skills that demonstrate fact finding/analysis and sound decision making
  • Good time management and organizational skills
  • Ability to work in and manage remote teams
  • Willingness to travel nationally
Your Perspective
This job offers you a chance to provide Mobisol customers the best after sale service
How to apply
If you feel intrigued by this challenging opportunity, please apply by clicking on the "Apply" button. As an equal opportunity employer, Mobisol Kenya offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity and disability, religion or beliefs.

Thank you for considering a career at Mobisol

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