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Loan Field Officer

Permanent employee · KE – Kitale

About us
Mobisol Group is a leading global player in decentralised solar electrification. Driven by market demand for off-grid solutions beyond lighting, Mobisol designs, distributes and services large solar systems, seamlessly integrated with proprietary pay-as-you-go (PAYG) software. By combining the latest high-tech solar hardware with mobile payment technologies, the Berlin based company ensures affordability through flexible payment plans. Mobisol enables rural families and businesses to power a wide range of compatible appliances, such as televisions and stereos, thereby improving people's standard of living and enabling incremental income from new solar-powered businesses. With over 750 employees, Mobisol runs its own operations in Tanzania, Kenya and Rwanda, while providing hardware and software solutions through a growing network of B2B partnerships in another nine countries worldwide.
What this job is about
The Loan Field Officer is responsible for the Customer Work-Out, gathering of benchmark data for assessment purposes and analysis of causes for portfolio deterioration.
Your tasks
Responsible for;
  • Carrying out customer work-out, including the following five work-out categories to be applied to customers in late repayment: 1. Call to client clarifying contractual liabilities 2. Call to client, clarifying repossession options 3. Field visit, analysis of payment sources, 1st ultimatum 4. Field visit, adjusted analysis, last ultimatum 5. Repossession 
  • Supporting the process of assessing applicants by gathering benchmark data 
  • Supporting the analysis of causes for portfolio deterioration 
  • Providing regular portfolio, compliance and routing report to the Supervising Loan Field Officer. 
Your Qualifications
  • High level of familiarity with typical income, expenditure and cash flow patterns of rural and peri-urban households and micro-enterprises in assigned country region, including farmers, animal breeders, business owners and employees
  • Professional experience in traditional bottom-of-the pyramid (BoP) lending techniques, preferably in microfinance sector
  • Experience in financial analysis is a strong asset
  • Knowledge about market - and business risks associated with typical Mobisol customers an asset
  • Sound agronomic and veterinary knowledge an asset
  • Outstanding skills in customer relationship management (responsible finance principles, service excellence principles, conversation management, claim management, loan work-out)
  • Computer literacy
  • High willingness to spend the majority of time travelling within assigned districts to meet customers
Your Perspective
This job offers you a chance to assess purposes and analysis of causes for portfolio deterioration. 
How to apply
If you feel intrigued by this challenging opportunity, please apply by clicking on the "Apply" button. As an equal opportunity employer, Mobisol Kenya offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity and disability, religion or beliefs.

Thank you for considering a career at Mobisol

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