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Telesales Quality Assurance Representative

Permanent employee, Full-time · TZ - NH

About us
Mobisol Group is a leading global player in decentralised solar electrification. Driven by market demand for off-grid solutions beyond lighting, Mobisol designs, distributes and services large solar systems, seamlessly integrated with proprietary pay-as-you-go (PAYG) software. By combining the latest high-tech solar hardware with mobile payment technologies, the Berlin based company ensures affordability through flexible payment plans. Mobisol enables rural families and businesses to power a wide range of compatible appliances, such as televisions and stereos, thereby improving people's standard of living and enabling incremental income from new solar-powered businesses. With over 750 employees, Mobisol runs its own operations in Tanzania, Kenya and Rwanda, while providing hardware and software solutions through a growing network of B2B partnerships in another nine countries worldwide.
What this job is about
Telesales Quality assurance representatives is responsible to evaluate Telesales representatives' performance metrics and assist upper management with discovering weaknesses and rewarding strengths in customer service. Ensures accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements
Your tasks
  • Determine telesales quality standards by studying inbound and outbound calls and customer service presentations.
  • Conduct test calls to telesales service representatives on new products/existing ones.
  • Verify telesales results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provide feedback to telesales by monitoring calls; monitoring feedback for team and conducting monthly help sessions.
  • Evaluate telesales product/service approaches by rating effectiveness of telesales  representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
  • Monitor officers’ product knowledge, ability to handle objections and sale closure.
  • Direct quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Contribute to team effort by accomplishing related results as needed.
  • Prepare Monthly quality reports for Indirect Sales Managers
Your Qualifications
  •  A Degree in social sciences or diploma in social sciences
  • 3-5 years’ experience in a training, coaching or sales setting required.
  • 1-2 years’ experience in a call center environment preferred
  • Effective self-management - Good organizational and time management skills
  • Excellent oral and written communication skills
  • Supervision Skills
  • Listening skills.
  • Excellent interpersonal skills.
  • Sales and/or teaching ability
Your Perspective
As a Telesales Quality Assurance Representative you will be able to see the execution of house holds having lights. With a very motivated team and professionals you will be able to grow in your career and also personally.
How to apply
If your are interested in this position, please apply by clicking teh below button. Make sure you have attached:
  • C.V
  • Motivational Letter
Mobisol provide equal opportunity for every one despite their race, colour and physical disabilities.

Thank you for considering a career at Mobisol

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